July 10th Alliance Missions Cannot Progress *UPDATED*

2023-07-19 UPDATE

• We deeply apologize to Alliances that continue to be impacted by this issue.
• We believe the issue should be resolved once the new set of Alliance Mission rewards kick in on July 31st, 2023 11:00 AM ET. We unfortunately cannot push a fix earlier as we fear it could further impact the progression for players that were not initially affected.
• In the meantime, we will be sending players 3 weeks worth of Compensation as these Alliances will be unable to progress and/or collect their rewards from the previous week and for the next two weeks.
• The mails containing the Compensation will be sent July 20th, 2023 11:00 AM ET. These mails will expire 30 days from their delivery point.

Thank you all for your patience and understanding with us throughout this issue.

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2023-07-18 UPDATE

Hello DPG Members,

We’re still investigating the issue in which Alliances can no longer upgrade their Alliance Mission Incubators from Tier 7 onwards after the previously mentioned fix date (July 17th).

We’ll provide an update as soon as we have further information. In the meantime, we kindly ask again that players continue not to contact Support regarding this issue.

We sincerely apologize for this prolonged inconvenience and thank you for your understanding.

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Hello DPG Members,

The team is aware that Alliances can no longer upgrade their Alliance Mission Incubators from Tier 7 onwards after the July 12th change of events.

This issue should be resolved with the next Alliance Mission reset on July 17th 11:00 AM ET.

In the meantime, we will identify impacted Alliances and send them compensation.

We sincerely apologize for the inconvenience.

This post will be updated with details related to the compensation once they are finalized.

We kindly ask that players do not contact Support regarding this issue.